Returns & Exchanges
We stand behind the quality of our hybrid cookware and offer a 30-day trial period to ensure you are completely satisfied with your purchase. If you are not happy with your HexClad products, you can return or exchange them within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
After submitting your request, a prepaid shipping label will be generated; simply print it and attach it to your original packaging.
Pack and Ship
Securely pack your HexClad items to prevent damage during transit and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing